Payment & Refund Policy
Effective Date: January 15, 2026 • Last Updated: January 15, 2026
At Oyucon Software Development Agency, we uphold complete transparency in our billing, upfront deposits, milestone structures, and cancellation procedures. This policy defines your financial rights and obligations when commissioning our services.
Advance Payments
Upfront booking deposit is mandatory to lock engineering bandwidth, licenses, and staging environments before kickoff.
Work Commencement
Once architecture, design drafts, or codebase setup has commenced, advance payments are non-refundable.
5–7 Day Refunds
Any eligible pre-commencement cancellations are refunded within 5–7 business days to the original payment source.
01Scope of Services Covered
This Payment & Refund Policy applies to all direct client agreements, website fixed packages, and custom contracts delivered by Oyucon Software Development Agency, including:
- Small Website Fixed Packages: Starter Package (₹2,999), Business Package (₹9,999), and E-Commerce Package (₹34,999).
- Custom Web & Mobile Applications: Bespoke Next.js/React web applications, iOS/Android mobile apps, and SaaS platforms.
- AI & Automation Systems: AI agent integration, LLM fine-tuning, workflow pipelines, and custom API development.
- Consulting & DevOps Setup: Cloud architecture, AWS/GCP provisioning, server audits, and retainer maintenance.
02Advance Payment & Upfront Deposit Policy
Because software development and design require immediate dedication of specialized human labor, server architecture, domain reservations, and proprietary software tooling, all projects require an advance payment prior to the commencement of any work:
Fixed Website Packages (Starter & Business)
For our fixed-price website packages (such as the ₹2,999 Starter package or ₹9,999 Business package), an advance payment of 50% to 100% (as agreed in your invoice) is required to secure project initiation. Work begins only upon receipt and confirmation of this advance amount.
Custom Software & Enterprise Projects
For bespoke projects and custom development, an upfront deposit of 40% to 50% of total project quotation is required. Remaining payments are tied to agreed sprint milestones (e.g., UI/UX Wireframe Approval, Core Backend & Sandbox Demo, Production Handover).
Non-Refundability of Advance Payments
Once your advance payment is confirmed and our engineers or UI/UX designers begin architectural drafting, wireframing, code scaffolding, or staging server configuration, the advance payment is strictly non-refundable. The advance payment covers non-recoverable operational costs and developer time reserved exclusively for your project.
03Milestone Billing & Code Ownership Transfer
Projects governed by milestone agreements proceed in sequential phases:
- Phase 1 (Kickoff): Advance deposit paid → Requirements finalized → Wireframes and UI mockups presented.
- Phase 2 (Core Build & Sandbox Demo): Milestone approval → Staging sandbox deployed for client review.
- Phase 3 (Final Clearance & Delivery): Full balance settled → 100% intellectual property, GitHub repository access, server credentials, and domain DNS ownership transferred to the client.
04Cancellation Rules & Refund Eligibility
We maintain a fair cancellation framework for both parties:
A. Pre-Work Cancellation (Within 24–48 Hours):
If you notify Oyucon in writing within 24 to 48 hours of paying your advance payment, and before our engineering or design team has commenced any project discovery, wireframing, or server staging, you are eligible for a refund of the advance deposit minus a 5% payment gateway processing & administrative fee.
B. Mid-Project Cancellation by Client:
If the client decides to cancel or terminate a project after work has commenced, the advance payment is non-refundable. Additionally, the client will be invoiced for all work performed up to the written date of cancellation that exceeds the advance payment. Any deliverables completed up to that point will only be released once outstanding dues are cleared.
C. Failure to Deliver by Oyucon:
If Oyucon fails to deliver the contracted deliverables strictly due to our own internal failure or inability to execute the agreed Statement of Work (and not due to client delays or lack of feedback), Oyucon will issue a fair, pro-rated refund for the unperformed portion of the work.
D. Project Dormancy / Client Delays:
Clients must supply content, credentials, and revision feedback in a timely manner. If a client goes unresponsive or fails to provide required input for more than 30 consecutive calendar days, the project will be classified as abandoned/on-hold. All advance payments will be forfeited to compensate for reserved team capacity, and a reactivation fee may apply to resume work.
05Free Support & Bug Rectification Warranty
We guarantee our craftsmanship. All website packages and software deployments include a complimentary warranty and support window:
- Starter Package: 1 Month Free Technical Support & Bug Rectification.
- Business Package: 3 Months Free Technical Support & Maintenance.
- E-Commerce Package: 6 Months Free Support & Performance Monitoring.
- Custom Platforms: Support period defined in your Master Services Agreement (MSA).
If any bugs, visual defects, or code anomalies arise within your warranty period that fall within the original scope, we rectify them at zero additional cost. Warranty does not cover issues caused by third-party modifications, client code alterations, or hosting provider downtime.
06Accepted Payment Methods & Refund Timelines
Payments may be remitted via:
- UPI: Google Pay, PhonePe, Paytm, BHIM, and QR Code.
- Direct Bank Transfer: NEFT, RTGS, IMPS (India).
- Credit / Debit Cards: Processed through RBI-compliant payment gateways (Razorpay / Cashfree / Stripe).
- International Wires: SWIFT wire transfer or PayPal for international clients.
In the event that a written refund request is verified and approved by our billing department, the refund will be credited back to your original source of payment within 5 to 7 business days.
07. Contact Our Billing Department
For any questions regarding your invoice, advance payment status, milestone schedules, or refund requests, please contact our financial team:
Oyucon Software Development Agency • Odisha, India • Serving clients pan-India & globally.