Oyucon
OYUCON

Payment & Refund Policy

Effective Date: 3/4/2026

Thank you for choosing Oyucon Software Development Agency. We are committed to transparency and fairness in all our financial dealings. This policy outlines the terms and conditions regarding payments, cancellations, and refunds for our services.

1. General Terms

All projects are governed by the specific terms outlined in the Master Services Agreement (MSA) or Statement of Work (SOW) signed by the client. In the absence of a specific agreement, the terms in this policy apply.

2. Payment Terms

  • Upfront Deposits: Most custom development projects require an upfront deposit (typically 30-50%) to schedule resources and commence work. This deposit is non-refundable once work has officially begun.
  • Milestone Payments: For larger projects, payments are structured around specific milestones (e.g., Design Approval, Alpha Release, Beta Release, Final Delivery). Invoices are issued upon the completion and approval of each milestone.
  • Time & Materials: For ongoing support or maintenance contracts billed on a Time & Materials basis, invoices are issued monthly for hours worked in the previous month.

3. Refund Policy

Due to the nature of custom software development and the allocation of human resources, Oyucon does not generally offer refunds for work that has already been completed and approved. However, we have specific provisions for cancellations:

  • Cancellation by Client Before Work Begins: If a client cancels a project after paying a deposit but before any work has commenced, a full refund of the deposit may be issued, minus a 5% administrative processing fee.
  • Cancellation During the Project: If a client cancels a project midway, they are liable to pay for all work completed up to the date of cancellation. Any unspent portion of a prepaid deposit may be refunded at Oyucon's discretion.
  • Failure to Deliver: In the unlikely event that Oyucon is unable to deliver the agreed-upon scope of work due to our own internal failure, a pro-rated refund for the uncompleted portion of the work will be issued.

4. Disputes

If you are unhappy with a deliverable, you must notify us in writing within 5 business days of receipt. We will work with you to rectify the issue within the scope of the original agreement. Failure to notify us within this timeframe constitutes acceptance of the deliverable.

5. Changes to this Policy

Oyucon reserves the right to modify this Payment & Refund Policy at any time. Changes will be effective immediately upon posting to the website.

6. Contact Us

If you have any questions concerning our return policy, please contact us at:
Oyucon Billing Department
Email: billing@oyucon.com